1. Overview

This guide explains the standard process PODs must follow after receiving PC shipment details, including tracking, delivery checks, unboxing, setup, issue reporting, and final confirmation.

Following this SOP ensures:

• Safe receipt of hardware
• Timely installation and verification
• Clear accountability for missing or faulty items
• Smooth coordination with Apni Pathshala and Scogo teams

2. Who This Guide Is For

• POD Leaders
• POD Coordinators
• Parents managing POD infrastructure

3. Responsibility Ownership

• Shipment & Setup Coordination: Apni Pathshala Computer Team & Scogo
• On-ground Verification & Reporting: POD Team

4. Step-by-Step Shipment & Setup Process

🔹 Step 1: Track the Shipment Daily

Once the shipment is dispatched:

• You will receive an email containing the tracking number and tracking link
• Open the link and check the shipment status

• Track once every day
• Be available at the POD when delivery is expected

📌 POD availability at the time of delivery is mandatory.

🔹 Step 2: Receive the Shipment Carefully

At the time of delivery:

Check each box carefully:

• ✔ Box is sealed properly
• ✔ No visible damage, hole, or tearing

If any box is damaged:

• Inform the delivery person immediately
• Inform the Apni Pathshala team by replying to the same email where tracking details were shared

Do not ignore visible damage.

🔹 Step 3: Record an Unboxing Video (Mandatory)

Before opening any box:

• Start recording a video on your phone

The video must clearly show:

• All boxes from outside
• Opening of each box
• All items inside (CPU, monitor, keyboard, mouse, accessories)

⚠️ This video acts as official proof in case of missing or damaged items.

🔹 Step 4: PC Setup After Delivery (Within 24 Hours)

After delivery:

• Scogo will directly coordinate with the POD
• All PCs must be installed and checked within 24 hours

During setup, the POD must:

• Turn ON every PC
• Check if all systems are working properly

If any issue is found:

• Record a short video clearly showing the problem
• Share it with the Scogo coordinator

🔹 Step 5: Issue Reporting Timeline (Within 48 Hours)

If any item is:

• Missing
• Damaged
• Not working

It must be reported within 48 hours of delivery.

Important rules:

• Reply in the same email thread where shipment details were shared
• Report the same issue during coordination with Scogo

⚠️ If no issue is reported within 48 hours, the shipment will be considered complete and in good condition.

🔹 Step 6: QC (Quality Check) Report Verification & Sign-off

A QC form will be provided along with the shipment.

If the QC form is not received, inform Scogo immediately.

The POD must:

• Test every PC and accessory
• Tick all applicable checks in the QC form
• Add remarks if any issue is observed
• Sign the QC form
• Apply POD stamp

The signed QC form must be shared with:

• Scogo
• Apni Pathshala team (for records and confirmation)

🔹 Step 7: Final Email Reply With All Files

Reply in the same email thread and attach:

• 📎 Unboxing video
• 📎 Signed QC report with POD stamp
• 📎 Issue video (only if applicable)

Once all files are received, the team will review and guide you on next steps if required.

5. Important Guidelines (Must Follow)

• ❗ Do not start a new email thread
• ❗ Follow timelines strictly (24 hrs / 48 hrs)
• ❗ Unboxing video is mandatory
• ❗ QC form submission is compulsory
• ❗ Incomplete reporting may delay resolution

6. Closing Note

Following this shipment and setup process ensures:

• Accountability
• Faster support
• Smooth POD operations without confusion

Thank you for your cooperation in maintaining Apni Pathshala’s infrastructure standards.