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title: Complaint Submission
description: "**VED - POD Management System** --- ### **1. Purpose** To establish a standardized process for PODs (Points of Digital Learning) to report device-related issues through the VED platform with accurate and complete information, ensuring faster and effective resolution. --- ###…"
url: "https://www.apnipathshala.org/guide/complaint-submission/"
updated: "2026-10-12"
category: POD Operations for POD Leaders
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# Complaint Submission

**VED - POD Management System**

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### **1. Purpose**

To establish a standardized process for PODs (Points of Digital Learning) to report device-related issues through the VED platform with accurate and complete information, ensuring faster and effective resolution.

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### **2. Scope**

This SOP applies to all PODs reporting issues related to devices (CPU, Monitor, Mouse, etc.) through the VED dashboard.

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### **3. Process Overview**

The complaint submission process consists of two main steps:

1. User Preparation (Before Submission)
2. Complaint Submission on VED Dashboard

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### **4. Step 1: User Preparation (Before Submission)**

Before raising a complaint, PODs must ensure the following:

- **Capture Clear Evidence**
  - Take clear images/videos of the device issue
  - Ensure the issue is clearly visible and identifiable
- **Device Identification**
  - Note the serial number of the affected device
  - Serial number is mandatory for CPU and Monitor
  - For other components (mouse, keyboard, etc.), it is optional (if available)
- **Verify Device Label**
  - Identify the PC number as labelled in the lab (e.g., PC01, PC02)

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### **5. Step 2: Complaint Submission on PMS Dashboard**

#### **5.1 Access Complaint Form**

- Login to PMS Dashboard
- Click on “Submit Complaint” button

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#### **5.2 Fill POD Details**

Provide accurate location and contact information:

- POD Name
- Contact Person Name
- Contact Number
- Complete Address
- Pincode
- Use Map Feature to auto-detect location for accuracy

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#### **5.3 Enter Device Details**

- Select the PC Number (e.g., PC01, PC02)
- Select the **Component**:
  - CPU / Monitor / Mouse / Keyboard / Others
- Enter **Serial Number**:
  - Mandatory for CPU and Monitor
  - Optional for other components

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#### **5.4 Select Issue Type**

- Based on the selected component, relevant issue options will appear
- Select all applicable issues by checking the appropriate boxes

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#### **5.5 Upload Supporting Evidence**

- Upload clear images/videos of the issue
- Ensure files clearly show the problem for faster diagnosis

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#### **5.6 Add Description**

- Provide a short and clear explanation of the issue
- Mention any important observations if required

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#### **5.7 Submit Complaint**

- Review all entered details
- Click on “Submit Complaint” to raise the issue

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### **6. Important Guidelines**

- Incomplete complaints (missing proof or details) may delay resolution
- Ensure serial numbers are correctly entered for CPU and Monitor
- Always upload proper visual proof for validation
- Use accurate contact and location details to avoid delays

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### **7. Outcome**

- Complaint is successfully registered in PMS
- Further processing and resolution will be handled as per the Complaint Handling SOP

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### **8. Notes**

- Proper complaint submission ensures faster turnaround time
- High-quality inputs from PODs improve resolution efficiency

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